The National Public Safety Telecommunications Week is April 10 – 16. This week, celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to citizens.
Telecommunicators are unseen heroes. When someone calls 911 because they have a fire, they are thinking they are calling the fire department. When they need a police officer, they call 911 and they think they are calling the sheriff’s office or police department. A telecommunicator is often the first contact in a crisis, and it is his/her judgment and professionalism that facilitates the necessary emergency response.
Through their direct interventions, telecommunicators undoubtedly save lives, reduce the potential for increased injuries, and ease suffering. Dispatchers work long hours, while maintaining a professional demeanor that ensures that service is maintained at a high standard, even under difficult circumstances.
May 1—7 is National Correctional Officers Week. It could be argued that no group of Americans has a more difficult and less publicly visible job than the brave men and women who work in our correctional facilities. Correctional officers who work in jails and prisons are currently responsible for the safety, containment, and control of prisoners. Correctional officers must protect inmates from violence from fellow prisoners, while encouraging them to develop skills and attitudes that can help them become productive members of society after release.
The profession requires careful and constant vigilance, and the threat of violence is always present. At the same time, these dedicated employees try to improve the living conditions of those who are being confined.
On behalf of the WPPA, we pay tribute and say thanks to the many dedicated individuals serving as telecommunicators and correctional officers.